Questions about data retrieval/transfer
Should you encounter any issues, we recommend checking the "Help" section before contacting us.
The "Help" section can be accessed via the tab menu on the official website or through the "Options" menu on the in-game home screen.
Please be aware that there may be instances when you cannot receive our emails.
Due to Microsoft's filter settings, we may not be able to send emails to Microsoft Hotmail or Live Mail return addresses.
In addition, mobile email carriers (docomo.ne.jp, ezweb.ne.jp, softbank.ne.jp, etc.) often filter and reject emails sent from computers as spam.
In such cases, even when we send a reply, the user's device settings may reject the message before it can be received.
To ensure receipt, change your filter settings using the information below, or add the domain lifewonders.co.jp to your whitelist to receive our replies.
- docomo: Guide Page
- au: Guide Page
- softbank: Guide Page
- hotmail or live.jp: Guide Page
