Regarding your inquiry, unless you have requested no reply, we will respond within 5 business days (excluding weekends, holidays, and year-end/New Year holidays).

If support becomes unavailable within this period due to earthquakes, natural disasters, or other reasons, we will notify you via the Live A Hero! official account (@lah_lw | X (formerly Twitter)).
Please check for updates there as well.

If you do not receive a reply after the above period, the reply email address you entered may be incorrect, or the message may have been blocked by spam filters.

We apologize for the inconvenience, and kindly ask that you contact us again.